THE SWEETGREEN SAFETY STANDARD

As we prepare to reopen our restaurants over the next few months, we’re putting your safety first. We’ve implemented even stricter safety standards — so you can stay connected to real food, and keep your peace of mind. Here’s a look at how we’re evolving the sg experience.

Outside

1. Dedicated concierge to ensure safety compliance

2. In-app order status tracking + push notifications

3. Team member managed outdoor grab + go pickup areas in select locations

4. Separate in-store + pickup queues in each restaurant

Inside

5. Hand sanitizing stations in each restaurant

6. Contact-free, cashless payment + cashier shield

7. Enforced social distancing within the store

8. Crowd management at pickup shelves

Everywhere Else

Elevated sanitation, strict hand-washing schedule + new gloves for every order

Expert-guided food safety protocols + audits that exceed health dept. standards

Thorough produce washing right when it arrives to the restaurant

Required face masks for team members + guests

Daily team member wellness + temperature checks

Up to 14 days paid wellness leave for team members exposed to covid-19

Tamper-proof seals on all packaging + delivery bags

Contact-free delivery with “leave at door” option for added peace of mind

All safety measures are subject to change in real time as we continue to adapt and evolve the store experience. Visit order.sweetgreen.com to see which locations are open near you.


Together, Let’s Serve 100,000 Meals

– Updated April 1st

Two weeks ago, we launched Impact Outpost — a program to deliver free sweetgreen to hospital workers and medical personnel.

In response to your overwhelming support, we created the Sweetgreen Impact Outpost Fund — a new fund in partnership with World Central Kitchen, chef and humanitarian José Andrés’ not-for-profit devoted to using the power of food to heal and strengthen communities in times of crisis.

Beginning today, you can now donate to the Sweetgreen Impact Outpost Fund. 100% of funds raised will be dedicated to providing more free sweetgreen meals to these healthcare heroes — with a goal of donating over 100,000 meals together.

Connecting hospitals to real food

– Updated March 16

We’re so grateful for the hospital workers + medical personnel who are putting others before themselves during this critical time. In the midst of the current crisis, we’re dedicating our Outpost operations and teams to support those on the front lines by delivering free, fresh sg salads + bowls to hospitals in the cities we serve.

We’re already at work implementing Outposts for a few hospitals, and will continue to set them up as requests come in. We’d love your help in spreading the word (see here) – share with your friends, family, neighbors or anyone who you think might be able to help us, help more people.

Evolving to a digital-only experience

– Updated March 15

To our sweetgreen family,

As we continue to navigate COVID-19, our commitment to you remains to make transparent and thoughtful choices rooted in our mission of building healthier communities.

That’s why, for the safety of our community and guidance from the CDC regarding social distancing, we’ve made the decision to move sweetgreen to a “digital ordering” experience in all of our 104 restaurants starting tomorrow Monday, March 16th. Here is what to expect:

• We are moving to a pick up and delivery only model – you will not be able to order on our front line nor will you be able to sit in our restaurants to dine.
• To place a pick up order, please download our app.
• Due to social distancing and capacity reductions placed on all restaurants, you will not be allowed in the restaurant until pickup time.
• Our dedicated team members will manage customer occupancy within CDC guidance and safely distribute meals.
• You can still order sweetgreen for delivery via the sweetgreen app (iOS only), at order.sweetgreen.com or UberEats.
• We may start to reduce operating hours or temporarily close select stores. Please continually check our app and/or website for our latest hours.

The news around COVID-19 is constantly changing, as are the needs of each community. We are prepared to move quickly, reevaluate closures, and return to normal operations when it is safe to do so.

As always, we’ll get through this moment together by leading through our values.

Thank you,
Jonathan, Nicolas, Nathaniel

FAQs

– Updated March 23

What stores are currently closed?
Order availability is being treated on a store-by-store basis. Please find store / delivery availability by searching for a store or address here (link to order.sweetgreen.com)

What are your hours?
Our hours vary by location, so we encourage you to look up your local restaurant on order.sweetgreen.com. In light of local public health directives, these may be subject to change during this season.
To the best of our ability, we will be updating our phones to notify you of changes to our normal hours of operations. Please call your local sweetgreen to hear the latest.

What are the current cleaning practices?
Our Food Safety program is designed to keep our team members and our communities safe. We’re staying on top of our cleaning procedures, including disinfecting all restaurant surfaces, keeping our hand washing stations in our restrooms replenished, and offering hand sanitizer supplies replenished. It is our policy to send team members and couriers home if they are exhibiting symptoms. During this time especially, we’re grateful to have at least one employee dedicated to cleaning front-of-house surfaces during peak hours to help keep our guests healthy.

Our couriers are following public health guidelines around washing their hands, using hand sanitizer, staying home if they begin to feel ill, and executing contact-less deliveries. All couriers are instructed to wash their hands in the sweetgreen restaurants before collecting their orders to deliver. Couriers are also instructed not to add or remove any items from the bags at any time during the delivery process.

If you have questions about this, you may reach out to us at hello@sweetgreen.com.

What happens if your team member is affected by COVID-19?
It is our team members in our restaurants who bring our mission to life every day. Our paid wellness leave policy goes above and beyond industry standards. And now, we will be offering up to 14 days of Care Pay to employees who have been diagnosed with or exposed to COVID-19 so they can self-isolate at home. We never want a team member to put work before their health.

Can I still get my sg fix through other means if my local store is closed?
Good news – we’re delivering in all eight of our markets. Download our sg app for iOS or visit order.sweetgreen.com to find out more about delivery in your neighborhood.

I want to request no-contact delivery, what can I do?
During checkout, please select your drop-off location as “Leave at door.” If you’re using the iOS app please make sure you have version 2.0.26 or later.

How can I get in touch with someone at sweetgreen for additional information?
If we can help answer any additional questions please reach out to hello@sweetgreen.com