Gift Card Terms

Sweetgreen, Inc.

GIFT CARD TERMS AND CONDITIONS

Effective Date: November 21, 2019

The following Sweetgreen Gift Card Terms and Conditions (this “Agreement”) describe the terms and conditions that apply to use of Sweetgreen gift cards (“Gift Cards”).  By purchasing, accepting or using your Gift Card, you agree to be bound by this Agreement. If you do not agree with this Agreement, do not purchase, use or accept the Gift Card.

1. General Information.

Gift Cards can be purchased at participating Sweetgreen locations in the United States or online at https://shop.sweetgreen.com/.  Gift Cards are only valid if obtained from a Sweetgreen location, https://shop.sweetgreen.com/ or another authorized distributor. Gift Cards are not valid if obtained from unauthorized sellers or resellers, including through Internet auction sites. Gift Cards are not debit or credit cards.

2. Balance Inquiry.

For balance inquiry, please visit a participating Sweetgreen location or visit https://gift.sweetgreen.com or https://sweetgreen.myguestaccount.com/guest/nologin/account-balance.  The balance you receive when inquiring over the telephone is an estimate only. In most cases, the balance is adjusted 24 hours after you make a purchase, but there may be occasions when the balance adjustment is delayed.

3. Expiration/Deactivation.

Gift Cards do not expire, and no fees for inactivity or service fees apply to such Gift Cards.  Sweetgreen reserves the right to refuse to honor any Gift Card in the event the payment for the Gift Card fails.

4. Redemption.

Cards are redeemable only for purchases of food, beverages or other products online at https://www.sweetgreen.com/, through the Sweetgreen mobile phone app, or at participating Sweetgreen locations in the United States. Gift Cards are not redeemable to purchase another Gift Card or towards previously purchased goods or services. Gift Cards have no cash value and may not be redeemed for cash except as required by law. Sweetgreen gift cards with balances of under $10.00 are redeemable for cash in the States of California, Texas, Massachusetts and Colorado.  To make a request to redeem a gift card with a balance of under $10.00 in any of California, Texas, Massachusetts or Colorado, please visit us at any Sweetgreen store in such state or email hello@sweetgreen.com.

5. Reloadable.

Gift Cards may be reloaded with additional value.

6. No Refunds.

Gift Card purchases are not refundable unless required by law.

7. Lost, Damaged Or Stolen Card.

The value of any lost, damaged or stolen Gift Card, or any Gift Card altered or used without authorization, will not be replaced or replenished. If you suspect someone has copied or stolen your Gift Card, email hello@sweetgreen.com immediately.

8. Fraud.

Sweetgreen reserves the right to refuse to honor a Gift Card where Sweetgreen suspects that the Gift Card was obtained fraudulently.